PRIVACY POLICY

1. Overview & Introduction

Lignora Joinery ("we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect

We collect personal information necessary to deliver our bespoke joinery, kitchen and bathroom renovation, and custom cabinetry services across Melbourne Metro. This may include:

• Full name, phone number, email address, and suburb location.
• Project details, floorplans, design photos, budget specifications, and preferences.
• Records of communication between you and our team regarding consultations or quotes.
• Technical data such as IP address and browser type collected automatically during website visits.

3. How We Use Your Information

We use the information we collect strictly for legitimate business purposes, including:

• Providing customized joinery quotes, consultations, and architectural advice.
• Executing bespoke cabinetry manufacture and turnkey trade-managed kitchen and bathroom renovations.
• Communicating project milestones, scheduling site measures, and issuing invoices.
• Responding to project inquiries or support requests.
• Improving our website performance, services, and user experience.

4. Disclosure of Information

We do not sell, rent, or trade your personal information. We may share relevant information with trusted licensed trade subcontractors (electricians, plumbers, tilers, stonemasons) strictly required to carry out your project or comply with Australian legal obligations.

5. Data Security

We implement appropriate technical and organizational safeguards to protect your personal data against unauthorized access, loss, or misuse. However, no internet transmission can be guaranteed 100% secure.

6. Your Rights & Contact Us

You have the right to access, update, or request the deletion of your personal information held by us. If you have any privacy questions or concerns, please contact our team at: